Dropcontent LLC Fulfillment Policy
1. Service Agreement and Confirmation
-Service Confirmation: Upon agreeing to our services, you will receive an email confirmation detailing the scope of work, pricing, and timeline. Please review the information carefully and contact us immediately if there are any discrepancies.
-Service Agreement: A formal agreement outlining the terms of service, deliverables, and payment schedule will be provided. This agreement must be signed and returned before work commences.
2. Service Delivery
-Project Kickoff: Once the agreement is signed, a project kickoff meeting will be scheduled to discuss the project details, goals, and timelines.
-Service Timeline: Delivery timelines for marketing and sales services will be specified in the service agreement. We strive to adhere to these timelines but will communicate any potential delays promptly.
-Communication: Regular updates will be provided through email, project management tools, or scheduled meetings to keep you informed about the progress of your project.
3. Payments and Invoicing
-Payment Terms: Payment terms will be outlined in the service agreement. Typically, we require an initial deposit before starting the project, with the remaining balance due upon completion or according to a milestone-based schedule.
-Invoicing: Invoices will be sent via email. Payment is due within 30 days of the invoice date unless otherwise specified in the service agreement.
-Late Payments: Late payments may incur a late fee as specified in the service agreement. Continued non-payment may result in suspension of services.
4. Service Modifications and Revisions
-Scope Changes: Any changes to the agreed-upon scope of work must be documented and approved by both parties. This may result in adjustments to the project timeline and cost.
-Revisions: We offer a specified number of revisions as detailed in the service agreement. Additional revisions may incur extra charges.
5. Termination of Services
-Termination by Client: You may terminate the agreement at any time by providing written notice. Refunds for any prepaid services will be issued according to the terms outlined in the service agreement.
-Termination by Dropcontent LLC: We reserve the right to terminate the agreement if there is a breach of terms, including non-payment. Notice of termination will be provided in writing.
6. Refund Policy
-Refunds: Refunds for marketing and sales services are handled on a case-by-case basis and are subject to the terms outlined in the service agreement. Generally, work completed up to the point of termination is non-refundable.
-Dispute Resolution: In case of any disputes regarding service delivery, we encourage open communication to resolve the issue amicably. If necessary, mediation or arbitration may be pursued as outlined in the service agreement.
7. Customer Support
-Contact Information: For any questions or concerns regarding your services, please contact our customer support team at support@dropcontent.com.
-Support Hours: Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (EST).
8. Updates to this Policy
Policy Changes: We may update this fulfillment policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.
By engaging in services with Dropcontent LLC, you agree to the terms and conditions outlined in this fulfillment policy. Thank you for your business!
Dropcontent LLC
28 Bay Ridge Dr APT H
Nashua, NH
(903) 312-7181
